Refund & Cancellation
Customers cannot cancel their Order (or any product therein) and can only be cancelled by the Merchant if they are unable to provide the Customer for any reason (including but not limited to unavailability of the products/items). In some cases (including but not limited to selling illegal products/items), InstaCiti shall have the right to cancel the Orders (or any product therein).
Cancellation or Rejection of The Order
For pre-paid Orders, in the case of any cancellation or rejection of the Order or any particular item(s) in the Order by InstaCiti or Merchant, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.
If Order Is Not Successful But Amount Is Debited
In case the amount for an Order / item is debited from the Customer’s account/card however the Order is not successful, then the concerned amount along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of payment.
Any refunds shall be claimed, before the customer leaves your payment counter, only upon occurrence of any of the following instances: (a) excess payment made by the customer, and (b) cancellation by mistake; and Any refund shall be done in the manner listed herein below, in case purchase(s) is / are made using / through: Any third party e-wallet, through unified payments interface (UPI) or direct debit from bank account of the customer, the claimed refund amount (i.e. deriving out of transaction value) will be refunded into the same medium from which the payment was made, within such number of days as per the refund policies of the concerned customer’s wallet or UPI/Bank account; and/or cards (i.e. debit/credit cards) issued by a recognised bank(s), the claimed refund amount (i.e. deriving out of transaction value) will be refunded to the concerned card, within such days as per/depending on concerned bank’s refund policy, as may be applicable.
Limit/Restrictions on Orders
InstaCiti and/or Merchant will have the right to put necessary limits / restrictions on the Orders, including but not limited to the number of Orders by a particular Customer and minimum & maximum value of the Orders.